Regional Clinic - Covington, GA
January 11, 2020

Contact Information:
Charles Harris
Phone:   770.787.2095
Location:   [ Map Link ]

Harris Band Instruments
3830 Salem Rd
Covington, GA   30016

What is Covington Georgia famously known for?

  1. The Hollywood of the south where over 100 major motion pictures and television shows have been filmed?
  2. Site of many pre Civil War historic sites, including several antebellum mansions which were spared by General Sherman during his historic March to the Sea?
  3. On January 11, 2020 a historic Regional NAPBIRT Clinic where 3 presidents (current and former) will be in attendance and presenting?
  4. All of the above.

If you chose 4, you chose correctly. Now is the time to make plans to attend. Seating is limited for this once in a lifetime clinic. Don't delay - Register today!

--------[ Clinics & Clinicians ]--------

Delivering Fantastic Customer Service From A Disney Perspective
Charles Harris

Have you ever struggled when having to deal with a customer one on one? Does the idea of having to work with a problematic customer make you feel like you have a bee hive living in your stomach? Would you prefer to hide behind your bench instead of visiting the front of the store? Maybe you would just like to find a way to improve your shops' customer service skills? If you can answer yes to any one of these questions, this clinic was designed just for you.

Charles Harris spent 4 years working at Walt Disney World as a Guest Service cast member reaching the epitome of the trade as a Concierge at Disney World's only 5 star hotel, The Grand Floridian Resort. In addition, he served as a Cast Member trainer and a member of the Disney World Global Guest Satisfaction Measurement team where he was able to assist in improvements that impacted guest service throughout the Walt Disney World Property.

This clinic will cover the 4 keys of service, create a culture of quality service, and how to constantly improve your service based on tips and techniques created by Walt Disney himself. All of these techniques will be incorporated into a Band Instrument Repair perspective.

Charles Harris attended St. Petersburg Junior College earning his Associate's Degree before entering the University of South Florida to complete his studies in music education and saxophone. While attending the University of South Florida, Charles discovered that he enjoyed repairing instruments much more than teaching, thus began an apprenticeship under Steve Bockus at the Brass and Woodwind Shop in Tampa, FL.

In 2000, he relocated to the Atlanta area and opened his own repair service working out of his garage. By 2009, with the shop taking over the entire bottom floor of his home, his wife gave him "an ultimatum" to pack it up or get it out. Thus, he made the decision to open Harris Band Instruments and focus on repair full time. Since then, the demand for his services have grown rapidly and now includes band instrument sales, rentals, accessories, lessons and of course, repair. He is now a highly sought after repair technician for many professionals, restoring vintage and pro-line saxophones.

Various Tips & Tricks from NAPBIRT's Annual Conferences
Melody Choplin

NAPBIRT's Annual Conference has had a long tradition of members sharing knowledge of our craft with each other. Formal clinics, hands on sessions, and even conversations over dinner or drinks can yield a plethora of information. Members come from all over the world to learn, advance their skills and to network with other technicians. One weekend with so many craft brothers and sisters, gets the blood pumping and revives the excitement of being a tech. However, not every NAPBIRT member can attend the annual conference for many reasons.

This clinic is a mixture of tips and tricks learned over many years of attending annual conferences and one reason to consider taking the opportunity to glean the brains of so many fine technicians in our trade. Both brass and woodwind tips, tricks, tools and resources will be presented. Get ready for a mind blowing time!

Melody Choplin is a 1991 graduate of Red Wing Technical College and holds a Bachelors and Masters Degree in Oboe. She has worked as a technician and shop foreman for Pearson Music and Duncan Music Companies. She is well known throughout North Carolina as a highly skilled technician in both woodwinds and brasses.

Melody was the first repair specialist and instructor at the University of North Carolina in Greensboro and held that position for over a decade. While there, she developed a comprehensive repair curriculum for band and orchestra directors. Her classes and clinics on instrument repair are designed to help music directors deal with day-to-day repair problems as well as maintenance, troubleshooting and how to work with repair technicians. She also worked with students as apprentices and helped launch their careers in the repair field. In 2013, she published a book on repair called, "Stuff Band Directors Need to Know", which is used as a text book as well as a resource for music educators.

Melody is a long time NAPBIRT member, clinician and is the current Region 2 Director. She owns and operates her own repair shop, Carolina Wind and Brass Repair in Clemmons, NC, and is an active performer in the community, playing with several groups. She continues to study, improving and adding to her skill set of repair. Melody lives with her husband and a rescue mutt or two.

Flute: Nuts & Bolts
Jaime Hamner / Jim Gleason

Do you ever get that heavy sinking feeling in your stomach when someone comes in for a repad on a flute? This procedure requires a significant amount of time and patience. We know of some technicians who either don't accept them or can only schedule them during off-season periods. Well, fear no more!

This clinic will give you an opportunity for some real-life hands-on experience with ideas, techniques and products to improve your efficiency on flute repads. Topics for discussion and demonstration will be:
  • Disassembling & boarding techniques
  • Key / rod straightening & refitting
  • Swedge pin / knock pin removal & replacement
  • Needle spring removal & replacement
  • Key cup / key dent work
  • Tonehole surfacing
  • Troubleshooting/estimating/evaluating work needed
  • Tenon fitting & body straightening

Suggested items for you to bring:
  • Problem instrument for clinic discussion
  • Lots of questions
  • Willingness to get your hands dirty

Jaime Hamner began apprenticing in band instrument repair in 2000 while in the Marine Corps Band. He was selected to become an Instrument Repair Technician in 2001 and attended the Instrument Repair School at Red Wing, MN. After his retirement from the Marine Corps in 2011, he continued to repair musical instruments in his home shop in Beaufort, SC.

Jaime has been a member of NAPBIRT since 2000 and has served on the Board of Directors since 2003. He served as the NAPBIRT President from 2013-2017. He is a NAPBIRT University Instructor and has presented numerous clinics at the Regional Level and Annual Conferences.

Jim Gleason is the owner and lead technician at Old World Music, LLC, established 1995, serving 3 school districts, local stores, Francis Marion University and the Florence Symphony. He is an Allied Music Repair School trained technician with 41 years experience in metal finishing, wind instrument repair and restoration, and procurement and maintenance of finished raw material inventory.

Jim was a shop foreman for Gretsch Enterprises for 1 year and a bench technician at McFadyen/Brook Mays music for 14 years. He is a retired Marine musician and repir technician with service experience in 5 states and 4 countries.

Jim is a Charter Member of NAPBIRT, serving as a Past President, Past Regional Director, Past Clinic Coordinator at Annual Conferences for 30 years and a Life Member. He also has served as a clinician and author in areas of plant safety, hazardous material communication and shop organization.

Soda Blasting, A New Approach To Lacquer Removal
Bill Joris

Removing lacquer has always been a tedious task involving various chemicals with unreliable levels of success. This clinic will focus on soda blasting, a new technique that is 100% environmentally friendly, requires little to no clean up and will not harm or pit the brass.

This will be a hands-on clinic. Everyone who wishes to participate is more than welcome to do so. However, we would ask you to please bring an apron and eye protection. We will provide dust masks for everyone. If you have an instrument you would like to strip some of the lacquer, please bring it with you. Keep in mind a large portion of this clinic will be outdoors so please bring a jacket. If the weather does not cooperate, we will be able to have a modified form of the presentation indoors.

Bill Joris spent 13-1/2 years as an aviation machinist mate in the Navy. While in the Navy he received a bachelor's degree in Theology. After his service in the Navy, he worked for a large music company in Jacksonville, FL, installing and servicing audio video equipment. That same company gave Bill the opportunity to apprentice as a repair technician on woodwind and brass instruments. He also served in churches as a bi-vocational music director.

Bill became a NAPBIRT member in 2013. When he retired after 7 years working on instruments in Jacksonville, Bill moved to Covington, GA, where he began working at Harris Band Instruments as a brass and woodwind technician.

--------[ Schedule ]--------

Saturday:   November 16, 2019

  8:00 - Welcome
  8:30 - Session 1: Delivering Fantastic Customer Service - Charles Harris
10:00 - Break
10:30 - Session 2: Various Tips & Tricks - Melody Choplin
12:00 - Lunch:
  1:00 - Session 3: Flute: Nuts & Bolts - Jaime Hamner / Jim Gleason
  2:30 - Break
  3:00 - Session 4: Soda Blasting, A New Approach To Lacquer Removal - Bill Joris
  4:30 - Adjourn

--------[ Registration ]--------

Please read and understand the:   Cancellation Policy

*** Seating is limited. Don't delay - Register today! ***

Early Bird Rate:  $80.00 (On or before Saturday, December 21, 2019)
Regular Rate:     $95.00 (Starting Sunday, December 22, 2019)
  • All registrations are to be completed electronically using this website.
       (We accept Visa, MasterCard and Discover.)
  • You must be at least 18 years of age.
  • You do not have to be a member of NAPBIRT to register. However, you will need to create an account with us in order to process your registration.
  • If you are a current member, make sure you are logged into the system. Otherwise, you will end up re-typing a lot of information that would automatically be inserted into the registration form.
  • If you are a previous member or you have attended a NAPBIRT clinic in the past, your name should already be in our database. Click Here to request your login information.

By registering for this event, I give my permission for NAPBIRT, Inc. to use, without limitation or obligations, photographs, film footage, or tape recordings which may include my image or voice for the purpose of promoting or interpreting NAPBIRT programs and services.

I waive all claims for damage and/or loss to my person or property which may be caused by an act, or failure to act of NAPBIRT, it's officers, directors, agents, or employees and the hosts and clinicians. I understand that there are inherent dangers in working with tools and repairing instruments and I assume the risk of all dangerous conditions in and about such clinics and waive any and all specific notice of the existence of such conditions.