Regional Clinic - Buena Park, CA
January 23, 2016

Contact Information:
Jeff Peterson
Phone:   714.522.9821
Location:   [ Map Link ]

Yamaha Corporation of America - Los Angeles Atelier
6600 Orangethorpe Ave
Buena Park, CA   90620

Directions:  Arrive through the east truck entrance towards the loading docks. There is a blue awning on the right side with a sign above that reads: Los Angeles Atelier.

--------[ Clinics & Clinicians ]--------

Customer Service
Mike Nye

The topic of customer service continues to generate a lot of discussion. Mike was involved with grocery store management for 15 years prior to becoming a repair technician. This experience has given him an insider view of service in the most competitive market in the country. Mike will show you how to make customer service benefit your business.

Show up with a note pad, an open mind and a willingness to share. This discussion will be about how to raise our game and increase our business through amazing customer service.

Mike Nye worked as a grocery manager for 15 years, specializing in Customer service and turning around non-profitable stores. He is a graduate of A Western Iowa Tech and worked 3 years in the field before opening up a shop in his house. After 15 years of continual growth, Mike was forced to open up a storefront. 7 years later, the business continues to grow, in no small part, due to continuing education and superior customer service.

Brass Techniques
Joe Vega

Metal joining and valve repairs are some of the most common tasks that technicians face on a daily basis. Cleanly brazed joints provide structural stability and are the hallmark of a fine craftsperson. In this clinic, we will go step-by-step to identify best practices and avoid common pitfalls encountered when brazing. We will also explore specific tricks on how to make soft-soldering joints clean, strong, and aesthetically pleasing. The final part of the clinic will cover piston valve repair. The casing mandrel is a great tool, but can do more harm than good if overused or applied in the wrong situation. This clinic will help the technician to determine when and how this tool can be a benefit.

Joe Vega's craftsmanship began while building models with his father at the early age of six and continued through his high school years. He started playing the alto saxophone in middle school, where his interest in band instruments expanded through high school and beyond, eventually performing in the Riverside Community Band for the 2004-2005 seasons.

The technical and the musical merged in 2005 when Joe attended Renton Technical College's Band Instrument Repair Technology program under the instruction of Daryl Hickman. Joe graduated from Renton in 2006, earning the instructor's "Most Valuable Tech" award and making the college's Dean's List.

Joe was hired straight out of Renton Technical College by Jeff Peterson and apprenticed under him in the years that followed. Joe is currently the lead brass technician at Bertrand's Music Inc., Mission Viejo, California location, where he also performs numerous woodwind repairs.

A Torch and an Imagination
Fabrication Techniques for the 21st Century Technician
Tomoji Hirakata / Jeff Peterson / Mark Sorlie / Wayne Tanabe

Are you a parts replacer or a technician? Resourceful and creative fabrication skills generate more opportunities to serve your customer and are increasingly becoming a necessity. Whether you need to save the waiting time of ordering a part, fabricate a part for an unsupported brand, construct an obsolete part for a vintage instrument, create that custom touch for a pro or make life easier for a musician with a disability, the facility to create what is not readily available has become indispensable. In this two-part clinic, we will cover a wide range of topics on how to create keys, braces, pads and many other components from old parts, new parts, and raw materials.

Tomoji Hirakata graduated from Yamaha Technical Academy in Japan in 1991, focusing on both woodwind and brasswind repair with a reputable music store for 9 years. After relocating to the US in 1999, he quickly gained the reputation as a top-tier woodwind technician in the New York tri-state area. Tomoji has worked with members of the Metropolitan Opera Orchestra, New York Philharmonic Orchestra and Philadelphia Orchestra, as well as many other orchestral and jazz musicians from the US and abroad. Tomoji is currently the Senior Technical Specialist for Yamaha Artist Services, Inc. in New York City.

As manager of the Yamaha Los Angeles Atelier, Jeff Peterson has had the privilege of working with some of the finest saxophonists and other woodwind artists in the world. In this role, Jeff works with a worldwide team to develop cutting-edge instruments to satisfy the most discriminating artists, often by repairing and customizing existing instruments, sometimes by creating new models. Prior to his work at Yamaha, Jeff owned and operated Horn Improvement, a multi-technician music repair and retail facility specializing in professional sax, clarinet and flute repair. He is very active in NAPBIRT and has served as President, Region 7 Director and as an instructor for the NAPBIRT University Saxophone Course.

Mark Sorlie has been a professional bassist and singer for countless years. He has played in all genres of live and recorded music with a degree in Double Bass Performance from the University of North Dakota and additional schooling at Berklee in Boston. After years of making a living playing music, he developed the interest in the instruments that he plays into the repair of them. He officially entered the professional world of repair in 1979 as an apprentice. After stints running a number of large repair shops (Karnes Music and International Musical Suppliers) in the Chicago area, hand building trumpets and trombones at Schilke Music and National Dealer Service Manager at Boosey & Hawkes, he became the National Warranty Service Manager for Yamaha Corporation of America's B & O Division, located in the Chicago area.

Mark has trained in the repair of brass, stringed instruments and percussion with a minor in woodwinds. Having specifically honed his trombone manipulation skills over the years, he still keeps the trombones in top shape for many of the professional trombone players in the Chicago area and beyond in his home shop. He is a long time member of NAPBIRT and has presented clinics at both the Regional and Annual Conferences.

Wayne Tanabe has been associated with brass instrument repair for the past 36 years, and founded The Brass Bow repair shop in 1983. With his former company Chicago Brass Works, he has also built a line of custom handmade trumpets.

Widely recognized for his pioneering work in the field of brass instrument repair, he has served as a consultant for instrument design and development of components for various manufacturers. For the band instrument repair field, he has developed and refined the use of cryogenics, ultrasonic cleaning and magnetic dent removal.

Wayne is currently the Senior Technical Manager for Yamaha Artist Services in New York City and continues to be involved with repair as well as research and development of brass instruments and components.

--------[ Schedule ]--------

Saturday:   January 23, 2016

  8:00 - Welcome
  8:30 - Session 1: Customer Service - Mike Nye
10:00 - Break
10:30 - Session 2: Brass Techniques - Joe Vega
12:00 - Lunch:
  1:00 - Session 3: A Torch ... Imagination, Part 1 - Hirakata, Peterson, Sorlie, Tanabe
  2:30 - Break
  3:00 - Session 4: A Torch ... Imagination, Part 2 - Hirakata, Peterson, Sorlie, Tanabe
  4:30 - Adjourn

--------[ Registration ]--------

Please read and understand the:   Cancellation Policy

Early Bird Rate:  $80.00 (On or before Saturday, January 9, 2016)
Regular Rate:     $95.00 (Starting Sunday, January 10, 2016)
  • All registrations are to be completed electronically using this website.
       (We accept Visa, MasterCard and Discover.)
  • You must be at least 18 years of age.
  • You do not have to be a member of NAPBIRT to register. However, you will need to create an account with us in order to process your registration.
  • If you are a current member, make sure you are logged into the system. Otherwise, you will end up re-typing a lot of information that would automatically be inserted into the registration form.
  • If you are a previous member or you have attended a NAPBIRT clinic in the past, your name should already be in our database. Click Here to request your login information.
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